1. READ. ALL. THE. TERMS. AND. CONDITIONS! This will prevent misunderstanding later.
1a. CONDITION of ITEMS - INSPECTION: All items are sold AS-IS, WHERE-IS with no warranties expressed or implied. That means COME TO THE INSPECTION. If you don't or can't, READ THE DESCRIPTION of the item and LOOK AT ALL PHOTOS If you don't see something (such as cords, remotes, accessories, etc.) in the photos, DON'T ASSUME IT'S THERE. Most items are USED. If we do not explicitly say we have tested it, do not assume we have. There are typically measurements of larger items or size references in photos, so please look at ALL pictures before making a request for info. By bidding you agree to accept items in their current condition, whether you have inspected or chosen not to. When in doubt, sit it out!
1b. INFO REQUESTS: We encourage you to ask questions about items and we will respond to the best of our knowledge... However, like anyone else, we deserve some time off. We are NOT always at the gallery on weekends and we are certainly not there 15 minutes before the auction closes, so PLEASE do not expect answers to specific questions that require us to look at the item that close to auction closing time. Look at ALL photos and read all of the description. If your questions are not answered by that info, DO NOT BID.
1c. FIREARMS and AMMO: IMPORTANT! Firearms and ammo are sold for CASH ONLY, IN- PERSON with no shipping. Our credit card processors do not allow transactions for firearms and ammo. Ammo can be picked up at the auction gallery. For FIREARMS, your purchase must be paid for IN CASH at the auction gallery. We will provide a paid receipt for pick up at Tiller & Lanier Guns where the final transfer will occur. Tiller & Lanier will collect a $30 transfer fee from you before turning over possession. If you are purchasing a HAND GUN, you must provide a PISTOL PERMIT for the purchase of each hand gun.
2. BUYERS PREMIUM: A 16% Buyer's Premium applies to all purchases. There are no discounts for cash payments.due to the costs of handling and depositing cash
2a. PAYMENTS: Our system will charge the credit card on file AUTOMATICALLY after the close the auction UNLESS you are a first time buyer requiring shipping of gold, jewelry, coins, or similar rare or exensive items, or if the auctioneer requests an alternate payment method. For all transactions, invoices are to be settled within 48 hours of the auction closing time. Any invoices open after that time may, at the auctioneer's discretion, be voided and items resold. Buyers who fail to settle purchases within 48 hours may be banned from bidding in all future sales. This may affect the Buyer's ability to register and bid at other sales as well. Auction Company does NOT accept personal or business checks without prior authorization.
2b. TAX EXEMPT BUYERS: Buyers are considered tax exempt ONLY if we have a valid 595E Tax Exempt Form already on file AT THE TIME YOU REGISTER.. Any forms filled out AFTER auction closing will be tax exempt for the NEXT auction. No sales tax will be refunded if a form IS NOT on file at the time of registration.
Auctioneer reserves the right to require a wire transfer or other form of guaranteed payment from those buyers not known to us, particularly if you are not in the immediate geographic area of the auction gallery and /or if you are purchasing gold, jewelry, coins or precious metals, or if you've made a purchase over $250. If you are not in our geographic area and your credit card declines, the only alternate payment method is a wire transfer, Venmo, or the original credit card on file. This is due to a high incidence of fraud. Purchases will be automatically charged to the credit card on file at the close of the auction unless an alternative payment method is requested by the auctioneer. Declined credit cards may be subject to a $20 administration fee, so please be sure cards are valid before registering.
3. SALES TAX: NC sales tax will be charged on all purchases unless you have a valid, original, signed reseller certificate on file or are otherwise exempt from paying sales tax -(documentation required).
4. AUCTIONEER DECISONS IN DISPUTES: In all disputes, the decision of the auctioneer is FINAL. Auction company may refuse bids for any reason.
5. INTERNET CONSIDERATIONS: Bidders understand that the internet, wifi connections, servers and the like are not always reliable and that bids placed, may not be received in a timely fashion or at all. It is strongly recommended that bidders bid EARLY by using the Max Bid feature in case of any connection, server or internet issues at the closing of the auction. Auctioneer has the right to stop, delay or extend the auction if possible in the event of any issue that may, in the opinion of the auctioneer, affect the ability of bidders to submit bids.
5a. LOT TIME EXTENSIONS: Our auctions utilize a SOFT CLOSE mechanism. That means the TIME WILL BE EXTENDED by 2 minutes on any lot receiving a bid with less than 2 minutes remaining. This gives the outbid bidder (which could be you) an opportunity to place another bid. This could cause an item to stay open for a good while as people continue bidding. The auction will close when NO bids have been received in the last two minutes. Note: This is NOT like ebay where you can slip a bid in at the end and snatch an item in the last seconds.
6. PICK UP: Pick up times are noted in the auction description. PICK UP is ON PICK DAY so unless you are having items shipped, please be prepared to come at the designated time. We cannot guarantee availability of staff at any other time besides pick up times. You are welcome to send someone to pick up your purchases if we know in advance. Later pickup will be charged at $10/ day for storage ($10 PER ITEM PER DAY for furniture). We do not have space to store items, so we must move them around which uses labor and increases chances for loss and breakage. Failure to pick up items within 14 days after the auction closing time (7 days for furniture) will result in items being considered abandoned. Abandoned items will become property of the auction company to be resold for storage fees without a refund. Buyers purchasing large or heavy items, MUST bring appropriate vehicles and sufficient help to load.
7. SHIPPING: If your address is more than 50 miles from the gallery, we will automatically assume you require shipping unless informed otherwise. Please do not expect an item you won on a Sunday evening to be in the mail on Monday morning.. Auction Orange utilizes a 3rd party shipper (no handling fees - reasonable shipping rates) so we ask that you allow 6-8 business days for items to be brought over to the shipper and for him to contact you. Please note we will only ship to the address associated with the registered credit card. We will not ship to a different address. Large, heavy items will not be shipped unless buyer pays a firm to properly palletize and wrap such items. If you desire shipping on a larger item, you must contact the auction house FIRST to verify the item can be shipped. If the shipper cannot contact you due to failure to respond to calls and emails within 2 weeks of receiving items from us, items will be sent back to us and considered to be abandoned. Such items will become property of the Auction Company and may be disposed of sold to cover labor, storage and administrative fees associated with handing, and or re-listing the items. No refunds will be provided on abandoned items so please be sure all registration info is up to date so you can be contacted in a timely fashion if you require shipping.
8. ITEMS SOLD "TIMES THE MONEY": Many items are "times the bid", meaning that your bid is multiplied times the number of items indicated IN RED on the listing, where you bid, and in the title as the quantity followed by "X". Bidder is responsible for knowing this considering it is in THREE places in the live catalog. We will not reverse bids on lots that are already closed due to "not knowing" or "not seeing" that the lot was sold "times the money" or for any other reason. Bidder is responsible for knowing the indicated quantity is "times the money."