Auction Terms & Conditions Auction Terms & Conditions Please read these terms and as they are a legally binding agreement with Consign Online LLC
** BIDDING: **
1) All submitted bids are final and irrevocable.
2) Consign Online LLC reserves the right to refuse bids from any individual.
3) All items are sold "As is, where is". Bidders are responsible for knowing what they are purchasing. We aim to fill our lots with as much relevant information as we can, but we are not experts with any particular items. Therefore, our lots are not considered to be complete. If a bidder wants more information before bidding, they can ask before the auction closes. If incorrect/conflicting information is in the description/title/photos, we handle those on a case-by-case basis. Unless otherwise stated to be confirmed genuine or confirmed faux, no products will have been confirmed either way and we leave that up to the bidder's descretion and their comfort/risk levels. This would include, but not limited to, jewelry, stones, precious metals, gems, fossils, leather products, brand name products, etc. These items are sold "As is, where is..." and refunds will not be issued out if one believes it to be a fake. Please bid accordingly, and please message us about those prior to bidding. Once a bid has been placed, the sale is finalized and we will not be issuing out a refund based on a lack of information. Please, do not guess and hope it works out.
** PAYMENT AND PICKUP: **
1) All cards on file are run after the auction ends.
2) Any cards on file that are declined, the buyer will be notified via email that their card was not successfully run. They will then have until 4 PM the following day to give us a call and let us know their payment plan. Failure to do so will result in forfeiting your winnings to the next highest bidder.
3) Pickup times are as follows:
Monday: 10 AM - 6 PM
Thursday: 10 AM - 3 PM
Friday: 3 PM - 6PM
Saturday: 3 PM - 6 PM
If the times above don't work, you can call to schedule a special appointment pickup.
4) All items must be picked up within 7 days after the end of the auction. All items that are able to be shipped, will be shipped and the card on file will be charged. All items that are not picked up will be charged a storage fee to the card on file (minimum charge of $5) up to two total charges on your card. That will give you another 7 days to pick up your winnings.
5) Storage fees are charged by the amount of space they are taking up. It is (L x W x H) / 400.
6) Buyer specifically waves the right to dispute or deny payment for any and all purchases made with a credit card.
7) Resellers must submit an ST-101 before the conclusion of the auction. Failure to do so will result in sales tax being charged. This form can be found at: http://tax.idaho.gov/forms/EFO00149_09-30-2015.pdf
** RETURNS: **
1) All items have 14 day returns for local bidders. That 14 day period starts at the end of the auction, not at the point of pickup. Returns are only for items that are not as described or that are broken/damaged. We do not issue out refunds for buyer's remorse or as a means of cancelling winning bids. Any items picked up 14 days after the end of the auction are not eligible for a return and therefore, sold "as is, where is".
2) Items must be picked up or shipped in order to qualify for a return. Returns cannot be used as a means of cancelling winning bids.
3) Items must be returned in the same condition as the photos. Partial refunds will be issued if an item is not returned in the same condition as the photos.
4) Any items returned 14 days after the auction ends are not eligible for a refund. For shipped winnings, it is 14 days after the delivery date.
**SHIPPING: **
1) Most items can be shipped. Consign Online LLC can deny shipping on any won item, even if the listing says shipping is avaliable. Refund would be given with no penalty back to the buyer when it is our mistake. Ignorance of shipping costs / shipping logistics is not an excuse for a refund.
4) Online orders will not have free return shipping unless damaged during shipment and we can successfully claim the reimbursement from the carrier. Sorry.