-TERMS AND CONDITIONS--
Terms of Service for Carolina Estate Service Online Estate Auctions
Payment: Payment is due upon receipt of invoice to AUTO PAID BY THE CREDIT CARD ON YOUR PROFILE. If you wish to use an external card, there will be a 3,5% additional merchant fee added to your invoice. Also, If your total is over $400 A $300 deposit will will be taken out of your billed total. You can pay the remainder on site at pickup, Or you can use a credit card after verification through Docusign. If shipping, a docusign will be required for the remainder of payment. Docusign will require a copy of your ID, and a Signed statement you agree to pay. Your PAID invoice will be emailed to the email address on your profile. *If you do not receive a copy of your invoice, Please make sure to check your spam folder. .
Pick-up: The full address for pick-up will be disclosed to you on your invoice. Pick up addresses will not be given over the phone, text or via email. You MUST bring all necessary help, vehicles, materials, etc. for lifting and loading won items. Staff is not authorized to assist at pick-ups. Some pickups will require selecting a pickup time as these are usually gated communities.
Shipping: Shipping is available on ALL ITEMS at buyer's expense. Please see our shipping terms below.
Terms: All items are sold "AS IS, WHERE IS," *NO RETURNS OR REFUNDS*. All sales are final. Placing a bid is an agreement to our TERMS OF SERVICE i.e. to purchase and pay. Winning bid is a also a binding contract between you and the seller. All items not picked up or noted for shipping during the scheduled pick-up time will be considered abandoned and will be donated or resold with no refund. For full Terms & Conditions, please see the listing below.
1. Placing a bid is an agreement to purchase and an agreement to our Terms of Service. Any loss occurring to the seller by your bid will be shifted to you as the buyer. If you win, your credit card on file will automatically be charged. You MUST make arrangements pick up or ship your item(s) by the pick up time as noted on your invoice, regardless of the reason. If we do not hear from you by the pick up date /time noted on your invoice, your items will be resold, donated and/or your bidding privileges will be suspended until such time you pay your balance due. Any time after reinstatement you default again, your bidding privileges will be revoked permanently.
2. If you bid, you MUST be available, or arrange for, the pick-up of your purchases on the pick-up date as noted on your invoice (or arrange for shipping, when available). You must bring the necessary tools/help for picking up your purchased items. Loading assistance is NOT available. Some items may be located on an upper floor, basement or outbuilding. We try to add this info to our listings.
3. Invoices are emailed to winning bidders once the sale has completely closed. The exact address of the pick-up will be on the invoice. Full payment must be made by date/time listed on your invoice. Cash is accepted at pickup, Provided you contact us and let us know that is how you want to pay.
4. All items not picked up or arrangements made for shipping during the scheduled pick-up time will be considered abandoned and will be donated or resold. NO REFUNDS WILL BE ISSUED. All paid abandoned items not able to be resold will incur a cost of $80 per hr to remove from the location. All items included in a lot must be removed from the pick-up location during pick-up. This includes mattresses. A buyer who leaves behind a partial lot may incur added cost for removal of items and may also be excluded from participation in future auctions until the cost of removal is paid.
5. Emergency and special requests have extra costs. Our pricing structure to our clients is based on the assumption that all of our buyers respect and comply with our Terms of Service as published, including paying for and picking up items by the deadlines without reminders. In order for us to continue to provide auctions that are cost-effective for clients and generate sufficient profit margins for us to remain a viable business, it is necessary that we recoup costs when a buyer, for any reason, has a request that we can accommodate for alternate pick-up (date, time or location) that is outside the published terms and conditions. When an alternate pick-up is mutually agreed between the purchaser and auction administrator, regardless of the reason for the request, a $80 per Hour Alternate Pick-Up Fee will be charged by a PayPal invoice. The purpose of this fee is to cover the costs that are associated with meeting a buyer outside of the scheduled pick-up date, time, or location. The Alternate Pick-Up Fee is payable prior to pick-up and will be reflected in a separate PayPal invoice. The item(s) will not be released until the Alternate Pick-up Fee is paid. This will allow pickup to be delayed a maximum of 2 weeks.
**Please note that in a majority of our projects we are not contracted to have access to the property outside the published pick-up dates/times and as such will not be able to accommodate special or emergency requests.
6. A 15% Buyer's Premium and applicable Sales Tax will be added to the final bid amount when invoiced.
7. Employees have the right to bid on all auctions.
8. We have made every effort to describe and photograph items as accurately as possible. Expect normal signs of wear associated with antiques, vintage, and used items. We do not list every flaw, so please look closely. All items are sold AS IS WHERE IS. No refunds or returns. Carolina Estate Services does not guarantee the working order of any clock, watch, electronic or mechanical device. Dimensions given may be approximate.
9. You will be given the opportunity to inspect your purchased items at pick up. Once you sign your invoice, you are legally in possession of your items. We are not liable for incorrect items, loss or damage caused by packing or transport.
10. We do not retract bids. If you placed a bid by accident and contact us within 30 minutes of the time your bid was placed, we will retract it. No bid retractions at all in the final 24 hours before sale close. Otherwise we do not retract a bid because you changed your mind, or did not look at the pictures, etc. Please properly look at the item before placing a bid. It is not fair to others who have bid or are currently bidding on an item when the bidder they are bidding against deletes his bid.
11. $80 per hr charge for special requests/item removal is billed as a full hour upfront.
12. Auctioneer reserves the right to cancel the contract of sale for any reason.
SHIPPING:
Need it shipped? Reply to your invoice email once the auction ends. Make sure you let us know as soon as possible. If a shipping request is not received by 12 Noon on pickup day, We will assume it is not shipping.. Any entry after that time can be missed and your items may not be available to ship.
ALL LOTS CAN BE SHIPPED! SHIPPING IS EXPENSIVE! THERE MAY BE A CHARGE OF UP TO $15.00 HANDLING FEE FOR THE FIRST BOX AND $5/BOX THEREAFTER. WE RESERVE THE RIGHT NOT TO SHIP CERTAIN ITEMS.
This is NOT A DELIVERY SERVICE! Items will ship in house using the cheapest service available to your address as determined by the shipper.
Large Items the buyer is responsible for making sure shipping/crating/delivery is set up preferably on pickup day. If you plan to buy a large Item,Please call us to get the details of how to handle it as every sale is different. If it cannot be setup to work within the time range of the sale, we may have other options we can offer. DO NOT Assume we do without contacting us first.
We will not make a refund for purchased items requiring shipping if the shipping costs does not suit you. Multiple boxes will be utilized as best shipping method at shipper’s discretion. The information provided in each lot/item listing will assist the buyer in determining if an item, based on its size, is worth shipping.
Please expect at least 14 Days for shipments to be processed. Buyer will be responsible for paying all shipping and insurance charges. We reserve the right not to ship certain purchased items.
All items must be paid for before they are shipped. Items to be shipped cannot be removed from the location without full payment. Therefore, if total payment is not received before the local pick-up date & time, the items will be forfeited and bidding privilege revoked.
NO items will ship until AFTER the location pick up date as noted on your payment invoice.
If shipping is not paid for, Any costs associated with removing your items will be transferred to you. If left unpaid, It can and will result in suspension of your bidding account until Paid with Removal fees included.
All Shipping requests Must be done through your invoice. We will not accept emails, calls, or texts for shipping requests.
All items to be shipped will only be shipped to the address on your invoice. We will deny any and all other requests.
We Do Not Auto Ship Items! Not requesting shipping is the same as no contact at all and your items will be marked as abandoned at the end of pickup day.
David Holbrook
Scal: 4905
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