Our general auctions begin during the week, usually Wednesday-Thursday, and begin closing on Saturday starting at 10:00AM. Pickup is the Sunday, Monday, and Tuesday following the auction, Sunday 10:00AM-4:00PM, Monday 10:00AM-6:00PM, Tuesday 10:00AM-6:00PM. Since we sell several types of merchandise through our auctions, Please take the time to review the Terms and Conditions of each auction As well as the FAQs below Where is the Pickup? Times,Location Etc... Pickup Location: Mission Village Shopping Center is just off of the 41 freeway in Fresno. Our address is 377 E. Shaw Ave. Fresno, CA 93710. All items can be picked up the Sunday, Monday, and Tuesday following the auction here at our location in North Fresno from 10:00AM to 4:00PM on Sunday and 10:00AM-6:00PM on Monday and Tuesday. We send out an invoice after the close of the auction. The auction location & pickup times/dates will be stated in the email. Please refer to each auction for details. Auction information is also located in marketing emails and on the online auction site - please make sure you view and verify that location before making the trip. What types of Merchandise do you auction? We Liquidate and Auction several types of merchandise, retail shelf pulls, returns, overstock, estate and new in box items. Please see the auction and check the preview for more details. Please understand we are a Liquidation company and are selling excess inventory or merchandise, and even if the condition is stated as new, it may still have some minor defects, as in torn or shelf worn packaging, etc... How do I pay? What if my card gets declined? Items MUST be paid at end of auction - Credit Card registration is required and your card will be charged at the end of the auction.- Unpaid or declined invoices will be periodically charged until paid and may be charged at a lesser denomination until paid. All items MUST go to make room for new inventory. Any items not paid for/picked up within 72 hours of auction end will be considered forfeit and we will not be liable for the item. What if I have an outstanding invoice? Unpaid or declined invoices will be periodically charged until paid and may be charged at a lesser denomination until paid. You may at our discretion pay cash at pickup. But any outstanding invoices must be settled even if you forfeit and did not pick up your merchandise in a past auction. Any outstanding bidder may be blocked from bidding on our auctions. Do you charge tax? What is the 10% buyers premium? All of our items, unless otherwise stated, include a 10% buyers premium as well as a 7.98% sales tax(unless tax exempt). Please understand this before placing any bids. What condition is the item in? It shows a stock photo... Stock photo items, unless described as new or new in box, come in varying conditions. All items are guaranteed to be fully functional at time of pickup. Although some items may have cosmetic defects or missing some accessories. A stock photo does NOT represent that the item is new or without issues. What is our guarantee? Our guarantee denotes that each item is fully functional, though the item cosmetic condition may vary, and that the buyer is accepting the item "with cosmetic faults", whether or not immediately apparent, and/or missing accessories, packaging materials, or manuals. On some items we may, though not always, mention when a certain item is missing such as the charger, battery, etc. It is the customers responsibility to read all item descriptions and titles before bidding as well as read our full policy before bidding. No refunds will be given for a missing accessory. What does AS-IS mean? In the case of some items such as estate sales or consignment items, the auction may be “AS-IS”. Such auctions will be identified in the title and description with the worlds “AS-IS”. "As is" denotes that the seller is selling, and the buyer is buying an item in whatever condition it presently exists, and that the buyer is accepting the item "with all faults", whether or not immediately apparent. What if I have questions about an item in an auction? Please contact us and if possible, we will try our best to answer any questions you may have regarding an item. Sometimes items are not readily accessible in our warehouse and we may not be able to provide some information due to this. Please understand this before bidding in our auctions. I got home and some part or pieces are missing / broken / the color is wrong, etc? We do our best to describe any items and mention any obvious damage/defects. Also that is why we start most of our auction lots at $1. It allows you as the bidder to determine what price you are willing to pay based on the condition. But ultimately the due diligence of purchase rests on you as the buyer. Since we can auction items at a discount up to 90% off - that risk is priced into the liquidation items at auction. Please take this into consideration before bidding in our auctions. I want to Return / Exchange / Refund on an item I won? You will be able to test all items at time of pickup at our facility or we will demonstrate the item working. You will sign off that the item has been inspected and after that there is no returns/refunds allowed under any circumstances. Items that we are unable to test on-site due to additional hardware requirement or heavy customer volume will be given a 7-day warranty exception. You were aware of and agreed to the terms and conditions of the auction before bidding, and the terms are binding. Can you make an exception for me on your terms and conditions? Just this once... No we are not able to make exceptions, as we would be required to make the same exceptions for all the bidders. Our terms and conditions are set to provide a level playing field so that all bidders have an equal and fair opportunity to bid and win items at auction. I am not able to make pickup? Can you ship? We do not currently offer shipping, though we plan to offer this in the future. If you miss pickup and do NOT setup other arrangements - your items will be forfeit , and there is a possibility that you will not be allowed to bid on further auctions. It states it is a Queen but it is a King? Or Similar size issues? Although we do our best to describe all items, errors can occur. We will not be responsible for an item that is a different color/size/model than the box. We will also do our best to arrange a resolution at the time of pickup concerning sizes. Once you have left the auction facility and accepted your auction items there will be no offer of resolution. For internet-only auctions, reserve the right to cancel and/or reopen the auction in the case of system failures. Do you open or inspect the items before auction? All items are guaranteed to be fully functional and we fully test each item. Items are not guaranteed to include original packaging/manual/accessories. After you win an auction, you will have a chance to test and inspect the item at the time of pickup. It looked new in the photo, but there is an issue? Many of our auctions are for Liquidation, and with that items may be in a variety of cosmetic conditions. Sizes and conditions may be estimates or our opinion of condition. I did not pick up all my items or forgot or left something behind? We do our best to assist you in obtaining all your auction winnings. But it is your responsibility to make sure you have everything you won prior to signing the invoice and leaving the auction location. Once you have left the auction location, no credits, refunds or exchanges will be be issued. Left merchandise will be considered abandoned and forfeited, and be be disposed as we see fit. What do I need to do to pickup? What if it is large do you load? Can I get help packing and wrapping Please bring a valid photo id to pickup. You may sent someone in your stead, with written permission. We DO NOT provide loading assistance. You must bring your own loading supplies and assistance. We do this for your safety and ours. My auction item can not be located? We do our best to make sure no item goes unfound. But mistakes can happen. Especially since we process over 500 bidders per auction and may have in excess of 1000 lot items. We will do our best to locate any missing items and hold those items for a future pickup (if available). If the item can not be located, your only recourse is a refund of the auction amount for that item only.