1 - What we are 2 - Registration 3 - Bidding 4 - Invoice and Clerking 5 - Payment 6 - Pick up / Hold 7 - Shipping 8 - Returns/Refunds/Credits 9 - Abandonment 10 - Fraud 11 - Miscellaneous ------------------------- 1 - what we are Here at Discount Hunters, our mission is to provide you with the best products at the price that you want. We are an online Auction that features various products such as electronics, household items, health & beauty, home and kitchen appliances, tools and many more!! Some are sealed and some are open boxes, mainly customer returns from popular online retailers, overstock shelf pulls and unclaimed packages! We have a large team that inspects every item to make sure that it is in working condition, and to list the accurate description, and if it is missing any pieces or parts, However, please be mindful that we are not a retail store that sells only new products, so please make sure to check the description, as we will always mention any discrepancies there. Should you have any questions or concerns, we will always find solutions for them, and will make sure to provide you with the absolute best customer service! ------------------------- 2 - registration 2.1 Information Accuracy It is important to provide accurate information in relation to your credit card. The address on file must match the billing address on your file for payment to go through. 2.2 Hi-bid score At the time of registration, your Hibid reputation score will determine whether you are approved to bid in our auctions or not. If your score is below 0 or there are negative notes from other auctioneers, you will not get approved to bid with our auction, unless you provide us with a deposit. The deposit will be a total of $300 CAD, that is refundable if you are not a successful winner. Otherwise, it will be applied to your invoice. 2.3 Notes to shipper: You can mention if you will be paying cash or E-transfer. Mentioning that you request shipping upon registration will not mean that we will ship your items automatically. Check section 7 for more information on shipping. ------------------------- 3 - bidding 3.1 Final Bids All our bids are final and cannot be reversed. Please do your due diligence in making sure that you do want the product before placing a bid. If you do not adhere to this, section 8. Will apply. 3.2 Feedback You can ask questions about products during the auction using the "Contact Auctioneer" button. We cannot guarantee we can answer all questions on weekend as we are closed on Saturdays and Sundays. However, questions will be answered during weekdays. 3.3 Right to remove and add We have the right to add or remove any items on the current running auction. This is usually done to ensure product information accuracy and to avoid any possible mistakes. 3.4 Item description: We usually describe all, and any information related to the product in our description, and we usually provide actual pictures of our products unless it is sealed. Please scroll through all photos and read descriptions. ------------------------- 4 - Invoices and clerking 4.1 Invoicing Invoices will be created within 24 hours after the auction close. Our invoices will include item quantity and description, detailed breakdown of payment (Total extended price, Buyer Premium, Handling, Tax, and Invoice total) 4.2 All our invoices will include a 13% buyer premium auction fee, a $1 CAD per item handling fee, and 13% sales tax. ------------------------- 5 - payment 5.1 Payment is due within 24 hours after auction close. If the card on file is declined, it will be your responsibility to remit payment and clear the outstanding balance, otherwise your items have a high potential of being considered abandoned, and a very high risk of getting blocked from bidding with Discount Hunters. 5.2 E transfers Payment could be made via E-transfer, and should be sent to info@discount-hunters.ca . Please include your invoice number so we can know this payment is for the specific invoice. 5.3 Cash at pick up IF you would like to do cash at pick up, please mention it while registering, and please bring exact change as we do not carry change at our warehouse. ------------------------- 6 - pick up / hold 6.1Pick up times Pick up times will always be Tuesday to Friday, from 11 AM to 5 PM. If you cannot make it during these times, please arrange shipping, or arrange alternative pick up. 6.2 Authorization for 3rd party pick up If you are not able to pick up your items, you will have to send us an email to info@discount-hunters.ca to authorize the person picking up on your behalf. We will not release products to anyone other than the name on the invoice, and the authorized person. 6.3 Must book an appointment You must book and appointment to pick up. We will not be able to pick your items if you show up with no appointment. Please do not sign up for more than one open slot, as this will take away the opportunity for other bidders to pick up and will create confusion during pick up. 6.4 Booking must be made 24 hours prior To ensure that you have your items ready, and to reduce wait times by 90%, please book your appointment at least 24 hours prior to your pickup time. 6.5 Hold up to 1 week Due to the limited shelf space, we are only able to hold your items up to 1 week after pick-up week. 6.6 If an item was not found during pick up, we will contact you by Friday to make inform you if we have found the item. If the item is still not found, we will offer a credit/refund. ------------------------- 7 - shipping 7.1 Request shipping within 1 week Shipping requests must be made within 1 week following the auction close.. We can not promise that we can ship your items if you placed your shipping request after the 1 week timeline. For fastest shipping, we recommend to place your shipping request on Mondays 7.2 We usually ship batches on Wednesday and Friday. 7.3 Registration with PkgPlace The only way we can ship items out is via PkgPlace. You must create an account with your own username and password. Once that is created, you are able to place shipping request. You can then view your shipping invoice, and status of the request. ------------------------- 8 - returns/refunds/credits 8.1 72 hours guarantee We provide you with a 72-hour guarantee for your items. We can only honor this policy if the item does not match the description, that is why it is important to read the item description and check the photos. 8.2 To validate your return/refund, you must email us within the respected times of the issue you have with the item, as well as attaching photos/videos detailing the issues of the product. Once that is confirmed, you will then be notified with the resolution to your satisfaction., 8.3 No worry Return Once you have received approval to return the item, you can then return the items at your own time, without being rushed. 8.4 Refunds via EMT on Fridays Refunds via Email Transfer are usually 8.5 Restocking fee of 25% + 2 dollars handling ------------------------- 9 - abandonment 9.1 One Week Timeline We will provide our valued customers with limited time to pick up their won items, or request shipping, and that is until Friday following the auction close, unless other arrangements are made. To make this clear, if the Auction ends on Sunday night, you will have up until the following Friday to arrange pick up or shipping, any time past that, without any communication from the customer, the items will be considered abandoned and no refund/credit will be provided. 9.2 Making Arrangements We Understand that situations occur on a daily basis that could conflict with the pick up times and time line, and the only way we can accommodate any of that, is by sending us an email to info@discount-hunters.ca informing us that you will not be able to make it, and that you would need to make alternative arrangements. Once you have communicated with us, we will be more than happy to accommodate your request, within reason. ------------------------- 10 - fraud 10.1 Invoices over $300 CAD To prevent Fraud, any invoices that total over $300 CAD, the customer will need to provide a valid Photo ID with the current address, and the Card used to make the payment. This information must match what is on the invoice, otherwise Discount Hunters will not be able to release the products to the customer. ------------------------- 11 - Miscellaneous Discount Hunters Inc. will not be liable or responsible for damage or injury to individuals or their property. The buyer expressly agrees to indemnify and save Discount Hunters Inc. the Seller and their assigns harmless from and against all claims, losses, expenses, damage or liability, directly or indirectly caused by or resulting from an act, including the negligent acts or omissions of Discount Hunters Inc. or anyone acting in his/her behalf in connection with or arising out of auction.