IMPORTANT! 1. Payment We ALWAYS charge whatever credit card is on file when the auction ends. We charge a 4% admin fee on a credit card or debit. If your credit card declines you have the option to pay cash, debit or credit upon pickup. It is your responsibilitiy to notify us via email PRIOR to the auction ending if you want to pay with exact cash. We do not accept e-transfer. We do not give you your items until you have paid; NO EXCEPTIONS. If the auction pickup is at a house, bring cash. 2. Item Status All items are sold 'AS IS', the buyer accepts the property in its existing state. No items are TESTED or guaranteed that they work. No REFUNDS or RETURNS. In some cases where the auction is held on the consignors property, they change their mind and keep the item. We do our best to make it very clear this is unacceptable. If this happens, and you bid on it, you will get a full refund. 3. Pickup You have 1 day to pick up your order or it will be put back up on the next auction with no refund. 4. If Issues Occur Any interruptions such as technical or software issues occur, we have the right to postpone or cancel the auction. 5. Shipping If you are outside of Calgary and DO NOT want your item shipped you must email us ppalauctionhouse@gmail.com and let us know. Make sure your shipping address is correct, as we are not responsible for your items being shipped to the wrong place. Read shipping information for more details. There is a $25 handling fee plus 2% credit card charge. 6. Boxes We highly recommend that you bring your own boxes when picking up your items, as we need to keep our boxes. Unless your order comes with a box we will not be giving you a box to put your stuff in. THANK YOU FOR READING AND SUPPORTING PPAL!! WE APPRECIATE ALL OF YOU!! (: