Collecting Items: The Buyer must collect purchased items within twenty (20) business days from the date of the sale unless prior arrangements have been made. Failure to Collect Purchases: If purchased items are not picked up within twenty (20) business days following the sale close, Auction reserves the right to charge $10 per item, per day for storage and/or deliver said items to our offsite storage warehouse at Buyer's expense. Auction shall have no liability for any damage to property left on its premises for more than twenty (20) business days following the sale. Property which is paid for but left on premises for any reason in excess of thirty (30) calendar days is subject to sale by Auction with the balance of any funds recovered in excess of storage charges and any other fees being remitted to Buyer. Shipping and Handling: Auction offers in-house parcel shipping via USPS and UPS only. Auction will consider other shipping accommodations at our discretion. Shipping arrangements of non parcel shipments including but not limited to: furniture, artworks, sculptures, lighting, anything that cannot fit into a box, and items in excess of $10,000 in value will be the sole responsibility of the Buyer to arrange shipping. The Auction maintains a list of preferred shipping vendors that can be referred to the Buyer. Auction reserves the right to deem items as parcel or non parcel shipment. Buyers will be given a preferred shipping vendor service list with their invoice. All parcel shipping prices include the cost of packing materials, labor at a rate of $50 per hour (billable at 15 minute minimum or $12.50), and full insurance. 1. Please allow 14-21 days from the time your payment has cleared for your purchases to ship. 2. Auction may refuse to insure or ship items deemed too fragile or a shipping risk. 3. Auction is not responsible for damage to picture frames or glass in shipping. We are happy to remove the glass at Buyers request. Claims Should an item be broken or damaged during shipping, Auction will file a claim for the damages and refund the full purchase price including shipping when the claim is paid out. Claims can take up to three (3) weeks to be processed. It is the responsibility of the Buyer to provide pictures of damaged item(s) and packaging and retain all packing materials until they are retrieved by the carrier or the claim has been paid. Auction must receive the item(s) and original packaging back before issuing a refund.