Registration
Upon registration, we gather necessary information to confirm your identity before granting bidding privileges. This includes collecting credit card details to ascertain your eligibility as a buyer. It's essential that all bidders meet the legal age requirements. Please ensure the information provided for your credit card is accurate. The billing address on file must match the address associated with your credit card for successful payment processing.
Payment Registering for an auction incurs no fees. Upon your initial registration, a $1 USD charge is processed to validate the card, which will be refunded within a few days. Your credit card will only be charged if you win an auction. Upon winning, you must settle your payment before the scheduled pickup timeframe. Accepted payment methods include Visa or Mastercard.
Failure to collect your items within the allotted time will result in charges to your credit card for the winning bid amount, along with applicable Buyer's Premium, taxes, and the storage fee as specified in the auction terms. Payments must be made within 24 hours after the auction closes. If there is an issue or payment is declined, please make payment by interac transfer and should be transferred to maplebidsauction@gmail.com. When making an E-transfer, please include your invoice number and/or Bid Card so we can know if this payment is for the specific invoice. Please note if payment is not received within 5 days after the bidding closes and invoice is sent to you, it will be considered as abandoned and items will be posted back to the auction. WE WILL NOT REFUND ANY UNCLAIMED PACKAGES.
Buyer's Premium & Handling Fee
Online Auctions are subject to a 14% Buyer's Premium, which is an additional fee added to your bid amount. It's important to consider the Buyer's Premium when placing your bids. For example, a $10 bid will become $11.40 with the 14% premium. Please note in addition to the Buyer's premium there will also be a $1.00 handling fee per item and 13% tax added to the total bid price. To determine your final total, be sure to add the 14% Buyer’s Premium, $1.00 handling fee per item and 13% tax.
Reviewing Bids
Throughout the auction, you have the ability to monitor the status of your bids at any time. Please note that bids cannot be retracted after the auction closes for any reason. All items are sold on "as is" basis, with all faults, and without any guarantees as to their suitability for a specific purpose. All bids are legally binding and enforceable in Ontario, Canada. You have the option to receive email notifications during the auction if you've been outbid. Please be aware that outbid notifications are not sent during the last two hours of the sale.
Collect & Pick up
Pick up is available on following week Wednesday to Saturday after the auction closes. You must book an appointment to pick up. We will not be able to pick your items if you show up with no appointment. Please do not sign up for more than one open slot, as this will take away the opportunity for other bidders to pick up and will create confusion during pick up. To ensure that you have your items ready, and to reduce wait times, please book your appointment at least 24 hours prior to your pickup time.
All items are sold on-site, and buyers are responsible for their removal in a professional manner. Specific removal terms may apply to on-site auctions. You must bring all necessary tools, equipment, and labor for the disconnection and removal of purchased items. We cannot help loading your vehicle, please bring extra people with you if you need help loading your vehicle. Pick up of the items shall be at the expense, liability, and risk of the purchaser. Our onsite security personnel are not involved in removal activities. Please plan accordingly and come prepared. If you are unable to arrange for item pickup, please refrain from bidding. All items are sold in their current condition, and any faults are acknowledged. In the event of item abandonment, your credit card will be charged for the item's purchase price, as well as the costs associated with removal, transportation, and disposal.
If you are not able to pick up your items, you will have to send us an email to contact.maplebids@gmail.com to authorize the person picking up on your behalf. We will not release products to anyone other than the name on the invoice, and the authorized person. Request needs to be sent within 24 hours after the auction ends. If items are not picked up on the following Saturday after the auction closes, the invoice will be considered as abandoned. No refund will be issued for any abandoned order. By accepting our terms and conditions we have the right to request photo id and credit card.
Item Condition
While we strive to accurately represent and describe all items through detailed information and photographs, it's important to note that all items are sold on 'as is' basis, with all faults. We highly recommend that all bidders personally inspect each item during the scheduled pickup time to verify its condition. The auctioneer nor seller make any warranty or guarantee, expressed or implied. MapleBids Auction shall not be held responsible for advertising discrepancies or inaccuracies. It is the bidders full responsibility to view all images of the item as well as read the description of the item before bidding. The first image will be a stock photo of the item but there will be 1-3 images of the live item in the auction listings. We have the right to add or remove any items on the current running auction. This is usually done to ensure product information accuracy and to avoid any possible mistakes.
Announcements & Internet Bidding
Disclaimer: Any Announcements made on day of sale supersede all printed material. Auctioneer reserves the right to reject the bid of anyone who is not a registered bidder. Buyer’s Premium May Apply. Auctioneer shall have no responsibility for internet bidding interruption or delays beyond control. Internet bidders be aware that due to the nature of the internet, delays in transmission could result in the auctioneer failing to recognize your bid. Auctioneer will work to accommodate varying internet speeds but is not responsible for the final result of delays.
Refunds & Errors
If there is a discrepancy between the description and the picture in a lot, the description will be considered the primary reference. All items are sold on 'as is' basis, with all faults. However, If there is an error listed in the description compared to product, a refund will be issued. Please note that a refund will only be acknowledged if there is a valid error and will not be honored for any other reason. In a situation where an item is listed in error or cannot be located during pickup for any reason, the bidder acknowledges that their sole recourse is a full refund for the specific item.
Liability
Purchaser does hereby indemnify and hold harmless the auctioneer and seller from any and all damages, claims or liabilities from injuries to persons or property of any type whatsoever caused during the sale or by the removal of items purchased.