Auction Terms & Conditions FEES: All items will incur a 17% Buyer’s Premium, as well as HST.
Please note: We do not automatically charge the card on file after the auction closes. If you choose to pay by credit card, a 3% processing fee will apply. If payment has not been received within 7 days auction ended, you authorize Chill Mart Auctions to charge the card on file for the full purchase amount, including the applicable service charge.
- It is important to provide accurate information in relation to your credit card. The address on file must match the billing address on your file for payment to go through.
- All our bids are final and cannot be reversed. Please do your due diligence in making sure that you do want the product before placing a bid. Bidding by any mistake will not apply to Return and Refund Policy.
- We have the right to add or remove any items on the current running auction. This is usually done to ensure product information accuracy and to avoid any possible mistakes.
-We usually describe all, and any information related to the product in our description, and we usually provide actual pictures of our products unless it is sealed. Please scroll through all photos and read descriptions.
1. Pick-up Information & Rules
Location: 2065 Midland Ave, Unit 3, Scarborough, ON M1P 4P8.
Hours: 10:00 AM to 7:00 PM daily.
Alternative Timing: If you cannot make it during these hours, you must email to arrange an alternative time.
Parking: Park in a designated spot. Do not block the warehouse entrance before receiving your pickup notification.
Vehicle & Loading:
Ensure your vehicle is appropriately sized (check box dimensions in auction photos).
Items will be placed beside your vehicle.
Loading is your responsibility. It is recommended to bring help for lifting.
The warehouse is not liable for any damage to your vehicle or property during loading.
Deadlines & Fees:
All items must be picked up in full during a single visit.
Storage Fee: $10 per day applies to items not fully picked up or left beyond 7 days.
Abandonment: After 14 days, unclaimed items will be marked as abandoned.
2. Third-Party / Courier Pickup Requirements
Step 1: Email Authorization (Required in advance)
The buyer must send a written email including:
Buyer’s full name (matching HiBid/Invoice).
Invoice number(s) or a clear list of lots/items.
Authorized person’s full name and phone number.
For couriers/freight: Company name and pickup reference number.
Step 2: On-Site Verification
The driver must present a valid government-issued photo ID matching the email.
The driver must provide verifiable order details (Invoice #, buyer name, and phone).
The driver must sign for the release.
Step 3: Responsibility & Risk
Once signed out, items are deemed delivered.
Any disputes (non-delivery, loss, damage during transport, or delays) are the buyer’s responsibility.
No returns, refunds, or compensation will be provided after release (unless it is a verified release error by the warehouse).
Step 4: Refusal of Release
Release may be refused if no email is received, ID is missing/mismatched, or information is incomplete/unclear.
3. Return & Refund Policy
General Rules:
Any return request must be submitted to us VIA EMAIL at support @chillmartauction.com within 7 DAYS OF PICKUP DATE.
Returns are considered only in cases of gross/material misrepresentation in the listing(description/photos) and are approved at our sole discretion.
We DO NOT take returns/refunds on items that are listed as “OB-open box” “OBF-open box flawed” “as is” “final sale” “not inspected” or “used” in item description.
You cannot return items due to buyers’ remorse.
Final Sale / No Returns or Exchanges – Hygiene & Personal-Use Items For health, safety, and hygiene reasons, ALL sales are final on the following categories of items, including but not limited to: Health products / Supplements Food & beverages Bedding & sleep products such as mattresses, mattress toppers, pillows, bed sheets, comforters/duvets, and blankets Skin-contact / personal-use items including items that touch the skin or body (e.g., personal care, beauty, intimate or wearable items) These items are sold AS-IS with NO returns, NO exchanges, and NO refunds under any circumstances.
You have 7 days after your pickup date to send us an email and request the item to be returned. Please note that it will take us around 3 business days to reply emails(Saturday, Sunday, public holidays doesn’t count).
PLEASE WAIT FOR AN EMAIL RESPONSE FROM US IN ORDER TO SCHEDULE AN APPOINTMENT TO BRING THE ITEM BACK TO OUR WAREHOUSE FOR AN INSPECTION. Any return requests without an appointment WILL BE DECLINED. We DO NOT ACCEPT Walk-in returns anymore.
If you would like us to review your return request for a full refund, please bring the item to our warehouse for inspection on the date of your scheduled appointment. The appointment scheduled is based on the date our warehouse physically receives the item (not the shipping/drop-off date). The item must be returned securely packaged, with all parts/accessories included, and in the same condition as when picked up (except for any issues documented at pickup). Please note that inspection approval is required and a refund is not guaranteed until the inspection is completed and approved.
IF YOU DO NOT SHOW UP ON YOUR SCHEDULED APPOINTMENT YOUR RETURN REQUEST WILL BE DENIED.
Before sending any item back, please contact our customer service by sending email to support@chillmartauction.com
Your email must include:
(1) the reason for the return;
(2) a detailed description of the specific issue;
(3) exactly which parts/accessories are missing;
(4) the extent of any wear or damage;
(5) clear photos of the item and the issue(s).
Requests without photos will not be processed.
GENERAL TERMS:
- We may request photo ID & credit card verification at pickup for fraud prevention. Bidders must register with their own credit card. Accounts using another person’s card will be deactivated. Bids cannot be canceled once placed. Customers are responsible for securing their accounts.
- Once the auction closes, bids cannot be withdrawn. Soft Close Rule: Any bid placed in the last minute of an auction extends the closing time by 2 minutes. Catalogue Errors & Omissions: If discrepancies exist between an item’s description and images, live photos take priority.
To keep our pickup area safe and clean, all customers and drivers must follow these rules while on-site:
No Littering / Proper Waste Disposal
• Do not leave or discard any garbage anywhere on the property.
• If you need to dispose of waste, you must place it in the bin by the side door.
• Improper disposal may be subject to enforcement under applicable municipal bylaws.
Drive Slowly – 15 km/h On-Site Limit
• The maximum speed on our property is 15 km/h.
• Please yield to pedestrians, watch for carts/warehouse activity, and follow staff directions.
Responsibility & Enforcement
• Failure to follow these rules may result in refusal of service and/or being asked to leave.
• Any fines, damages, injuries, or other consequences arising from unsafe or improper conduct are the responsibility of the individual involved.
Reference Links (Official):
• City of Toronto – Litter & Garbage (bylaw enforcement information)
• Toronto Municipal Code – Chapter 548 (Littering and Dumping)
• Ontario – Trespass to Property Act