By registering for and participating in a Surplus Depot auction, bidders acknowledge and agree to the following terms and conditions.
REGISTRATION & ELIGIBILITY
To participate in an auction, bidders must create a HiBid account and provide a valid credit card.
By registering, you confirm that you are at least 18 years old and legally able to enter into binding purchase agreements.
By registering for the auction, you also agree that Surplus Depot and the auction platform may contact you via email and text message regarding:
• Auction notifications
• Winning bid notifications
• Pickup scheduling
• Transaction-related communications
• Marketing communications
Your information will be handled in accordance with Surplus Depot’s privacy practices. Message and data rates may apply depending on your mobile carrier.
BIDDING
All bids placed are binding commitments to purchase.
If you are the winning bidder when a lot closes, you are responsible for completing the purchase.
Bidders may participate live during the closing process or enter a maximum bid in advance. When a maximum bid is entered, the HiBid system will automatically increase your bid in the set increments to maintain your position as the high bidder until your limit is reached. Only the current high bid is visible to other bidders.
Auctions use a soft close format. If a bid is placed near the end of a lot’s closing time, additional time will be added to allow other bidders the opportunity to respond.
Surplus Depot reserves the right to reject, cancel, or remove bids believed to be fraudulent, placed in error, or disruptive to the auction process.
In the event of system errors, platform outages, or tied bids, the auction operator’s determination of the winning bidder shall be final.
PAYMENT
A valid credit card is required to register.
At the conclusion of the auction, the credit card on file will automatically be charged for:
• Winning bid amount
• Buyer’s premium
• Applicable sales tax
If a payment cannot be successfully processed, the bidder remains responsible for the purchase. Surplus Depot may attempt to contact the bidder for alternative payment arrangements.
Failure to complete payment may result in suspension of bidding privileges and collection efforts for the outstanding balance.
Chargebacks initiated after a successful auction purchase may result in permanent suspension from future auctions and recovery of associated costs.
BUYER’S PREMIUM
A 16% buyer’s premium will be added to the final bid price of each lot. This fee helps cover the cost of operating the auction platform and processing the sale.
ITEM CONDITION
All items are sold as-is, where-is, with no warranties or guarantees unless specifically stated in the lot description.
Inventory may include customer returns, shelf pulls, overstock merchandise, or open-box items. Items may show cosmetic wear, damaged packaging, missing parts, or other signs of prior handling.
Surplus Depot makes reasonable efforts to photograph and describe items accurately; however, descriptions, counts, and manifests are not guaranteed.
Photos and written descriptions should be considered the primary representation of each lot, and bidders are responsible for reviewing them carefully before placing bids.
PICKUP
All pickups are by appointment only. Winning bidders will receive a link after the auction closes to schedule their pickup time.
Pickup appointments are available:
• Monday – Friday, 8:30 AM – 4:00 PM
Weekend pickup is not available at this time.
Buyers are responsible for bringing any labor, tools, or equipment needed to safely load their items, as well as a vehicle suitable for transport.
Surplus Depot staff are not able to assist with loading.
Buyers assume all responsibility for the safe removal, handling, and transportation of purchased items.
Any damage to property, equipment, or facilities caused during item removal will be the responsibility of the buyer.
PICKUP DEADLINE
Items must be removed within one week of the auction closing.
Items not picked up within the stated timeframe may be considered abandoned and forfeited, with no refunds issued.
Surplus Depot reserves the right to resell, dispose of, or otherwise handle abandoned items at its discretion.
SHIPPING
Shipping is available on select lots only.
If shipping is offered, the lot will be clearly marked “Shipping Available.”
Shipping charges will include:
• Carrier shipping costs
• Handling
• Packing materials
Shipping fees will be charged to the buyer and must be paid before shipment.
TAX EXEMPTION
Buyers claiming tax exemption must submit a valid certificate to:
taxexempt@thesurplusdepot.com
Certificates must be received and approved before payment is processed.
DISPUTES & MISREPRESENTATION
If a buyer believes an item was materially misrepresented, a claim must be submitted within 7 days of pickup.
Claims must include the auction name and lot number and should be sent to:
claims@thesurplusdepot.com
Surplus Depot will review the claim and determine an appropriate resolution if warranted.
AUCTIONEER RIGHTS
Surplus Depot reserves the right to:
• Withdraw or combine lots
• Correct listing errors
• Adjust bidding increments
• Cancel bids placed in error
• Refuse service or restrict bidding privileges to any user
All decisions made by the auction operator during the auction are final.