DIG N BID – Terms & Conditions
By placing a bid, you agree to the following:
1. Who We Are
DIG N BID features online auctions with Amazon US lost/returned items. This includes brand new, open box, and customer-returned merchandise.
Items are sold AS IS
No warranties or guarantees
Packaging may be damaged or show signs of handling
2. Registration Requirements
You must register with valid contact and payment info
A valid Ontario credit card is required (a small $1 hold may apply for verification)
Must be 18+ to bid
DIG N BID reserves the right to approve or deny bidders
By registering, you agree to receive auction updates (some system emails are required and cannot be unsubscribed from)
3. Bidding Rules
All bids are final – no cancellations
Bidding is a binding agreement. Non-payment may result in collection action
Descriptions take priority over photos if there’s a conflict
Items may be added or removed at any time
Wanas Trading Inc. DBA DIG N BID reserves the right to stop, pause, or extend the auction at any time
We also reserve the right to change lot pricing, add or remove reserves, or modify reserve amounts at any time
4. Payment Info
Credit card payments accepted online only.
3.5% processing fee applies to all credit card transactions
E-transfer payments accepted with no additional fees
Payment is due within 24 hours of auction close
Orders must be paid in full before pickup
Unpaid items may be charged a $25 non-payment fee
5. Pickup Instructions
No shipping unless explicitly stated — local pickup only
Pickup Address: 3545 Platinum Dr, Mississauga, ON L5M 0Y7
Pickup Time: Saturday only, 9:00 AM – 2:00 PM EST
Bring with you:
Valid photo ID
Your Bidcard # or last 4 digits of your invoice (check your email & spam folder)
Important Notes:
Bring help, tools, or equipment as needed
DIG N BID staff will not assist in lifting or loading items
Please inspect your items before leaving — no returns accepted after pickup
Late Pickup Policy:
A $25 late pickup fee applies if items are not collected on the designated pickup day (the Saturday following auction close).
Items not picked up by 2:00 PM that day will be considered abandoned and returned to inventory for resale. No refunds.
6. Fees & Taxes
15% buyer’s premium applies to all items
$1.50 handling fee per invoice
HST (Harmonized Sales Tax) is charged where applicable
7. Returns & Missing Items
All sales are final — no returns or exchanges
Refunds issued only for major misrepresentation, at our discretion
To request a return, email info@dignbid.com within 24 hours of pickup
Items must be returned by the following Saturday (9:00 AM – 2:00 PM)
Refunds may be issued as store credit or to the original payment method
Return shipping is the buyer’s responsibility
For missing items, the maximum refund is the item’s paid value
8. Outbid Notices & Soft Close
You may receive outbid alerts until the final 2 hours of the auction
DIG N BID uses a soft close: if a bid is placed near the end, the timer extends
9. Technical Issues
If HiBid experiences a platform issue, we may extend or reopen the auction for up to 24 hours.
Wanas Trading Inc. DBA DIG N BID is not responsible for missed bids due to connectivity or website issues.
10. Pickup Liability Disclaimer
Pickup takes place at a private self-storage facility.
DIG N BID, Wanas Trading Inc., and the facility are not liable for any injuries, damages, or losses during pickup. Entry is at your own risk.
11. Customer Data
DIG N BID does not collect or store your personal data from HiBid.
By registering, you agree to receive email updates about future auctions and offers.
12. Reserve Prices
Most items are NO RESERVE. If reserves are used, they are not disclosed in advance.
Reserves may be added, removed, or adjusted at any time at the discretion of Wanas Trading Inc.
13. Legal
These terms follow Ontario law. All disputes must be resolved through the courts of Ontario.
14. Contact Us
?? Email: info@dignbid.com
?? Phone: 1-866-996-6480
?? Address: 3545 Platinum Dr, Mississauga, ON L5M 0Y7