CROWN AUCTIONS
Terms and Conditions - To be able to participate in this Auction
1. Who are we
Welcome to Crown Auctions, your go-to online auction platform for a wide variety of products, including electronics, household items, health & beauty, home and kitchen appliances, tools, jewellery and more! Our items come from customer returns, overstock, and unclaimed packages, with some being brand new and others in open boxes. Each product is thoroughly inspected, and we provide clear descriptions, including any missing parts or discrepancies. Please note that we are not a retail store offering exclusively new products. We encourage you to carefully read each product description before placing your bids. At Crown Auctions, customer satisfaction is our top priority. If you have any questions or concerns, our team is here to assist you and ensure you have the best possible experience.
1.1 Our Mission
At Crown Auctions, our mission is to make quality products accessible to everyone at the price you want through transparent and exciting online auctions. We are dedicated to delivering exceptional value, ensuring customer satisfaction, and fostering trust by providing accurate product information and outstanding service.
2- Registration
2.1 Information Accuracy
It is important to provide accurate information in relation to your credit card. The address on file must match the billing address on your file for payment to go through.
2.2 Hi-bid score
At the time of registration, your Hibid reputation score will determine whether you are approved to bid in our auctions or not. If your score is negative notes from other auctioneers, you will not get approved to bid with our auction, unless you provide us with a deposit. The deposit will be a total of $300 CAD, that is refundable if you are not a successful winner. Otherwise, it will be applied to your invoice.
3 - Bidding
3.1 Final Bids
All our bids are final and cannot be reversed. Please do your due diligence in making sure that you do want the product before placing a bid. If you do not adhere to this, section 8. Will apply.
3.2 Feedback
You can ask questions about products during the auction using the "Contact Auctioneer" button. We cannot guarantee we can answer all questions on weekend as we are closed on Saturdays and Sundays. However, questions will be answered during weekdays.
3.3 Right to remove and add:
We have the right to add or remove any items on the current running auction. This is usually done to ensure product information accuracy and to avoid any possible mistakes.
3.4 Item description:
We usually describe all, and any information related to the product in our description, and we usually provide actual pictures of our products unless it is required. Please scroll through all photos and read descriptions.
4 - Invoice and Clerking
4.1 Invoicing
Invoices will be created within 24 hours after the auction close. Our invoices will include item quantity and description, detailed breakdown of payment (Total extended price, Buyer Premium, Handling Fees, Tax, and Invoice total)
4.2 All our invoices will include a 15% buyer premium auction fee, a $1 CAD per item handling fee, and HST.
5 - Payment
5.1 Payment is due within 24 hours after auction close. If the card on file is declined, it will be your responsibility to remit payment and clear the outstanding balance, otherwise your items have a high potential of being considered abandoned, and a very high risk of getting blocked from bidding with Crown Auctions.
5.2 E transfers Payment could be made via Interact in person. Email will be provided upon request. Please include your invoice number so we can know this payment is for the specific invoice.
5.3 Cash at pick up
IF you would like to do cash at pick up, please mention it while registering, and please bring exact change as we do not carry change at our warehouse.
6 - Pick up / Hold
6.1 Pick up Week for an auction
Pick up week for an auction starts a day (24 hours) after the close of the auction.
6.2 Pick up days / time
Days in this week will be 3 consecutive days after 24 hours of closing auction, from 11 AM to 6 PM. If you cannot make it during these times, please email us at crownauctions1@gmail.com to arrange for an alternate pickup time.
Pick days/time may change from auction to auction and it will be communicated via email / invoice.
6.3 Third Party Pickup
If you are unable to pick up your items personally, you must email us at crownauctions1@gmail.com to authorize a third party to collect them on your behalf. Items will only be released to the name on the invoice or the authorized individual specified in your email.
6.4 Item Holding Policy
Due to limited storage space, an additional $10 CAD storage fees will be charged (from the fourth day of the auction close) for the next 3 days.
6.5 Missing Items During Pickup
If an item cannot be located during pickup, we will contact you by 2-3 business days to update you on its status. If the item remains unfound, we will provide you with a credit or refund. No additional costs or expenses whether direct or indirect can be claimed for that item. No other items from your bill may be cancelled as a result of the missing or damaged item.
6.6 Please note that we do not offer shipping. Only bid if you can arrange for your items to be picked up during the specified times.
Any items not picked up within the designated timeframe will be considered abandoned. View section 9 for Abandonment
7 - Shipping
WE DO NOT SHIP
8 - Returns/Refunds/Credits
8.1 We provide you with a 48-hour return policy for the items which the bidder can not power ON or function test in our store. If the bidder comes to pick up but does not check all items, the all items will be final sale. Unlike most auction houses where items are all sold AS-IS, we believe in the protection of our buyers and the quality of items we sell to our valued members. We want all our clients to bid on our items with confidence and peace of mind. Crown Auctions makes no warranties or representations of any kind with respect to the property, and in no event shall be held responsible for having made or implied any warranty of description, authenticity, source, origin, condition, etc.
8.2 We can only honor the return and refund policy if the item does not match the description and/or photos and that is why it is important to read the item description and check all the photos.
8.2.1 The item cannot be returned if it has damage that was not described at the time of sale, and it affects the item's use.
8.2.2 The item is missing crucial components that were not described in the listing at the time of sale.
8.2.3 The item received is not the correct product that was listed. Returns will not be accepted for buyer's remorse, such as if the item does not fit, if the wrong model was purchased, or if the buyer simply does not like the item. Buyers are encouraged to request an item preview prior to bidding or to contact the seller for more information if they are uncertain.
8.2.4 To validate your return/refund, you must email us within the respected times of the issue you have with the item, as well as attaching photos/videos detailing the issues of the product. Once that is confirmed, you will then be notified with the resolution to your satisfaction.
8.2.5 No worry. Return Once you have received approval to return the item, you can then return the items at your own time, without being rushed.
8.2.6 Restocking fee $5 handling in case of return
8.2.7 Returns will not be accepted if the item is missing any components or packaging that it was sold with. Returns will not be accepted if the item has any physical damage that was not present at the time of sale. Buyers are responsible for inspecting the item upon receipt and reporting any issues to the seller within the specified time 24 HOURS frame.
8.3 Unfortunately, we are unable to provide refunds or return for missing accessories, manual, signs of use, user guide, missing batteries, or cosmetic damage.
8.4 Customer satisfaction is our top priority, but our staff are human and try hard to inspect/test all items with limited product knowledge to the best of their ability.
8.5 Do not bid unless you agree to all of these terms.
THERE IS NO EXCEPTIONS
9 - Abandonment
9.1 SIX (6) days Timeline
We will provide our valued customers with time to pick up their items, and that is until 7 days following the auction close, unless other arrangements are made. Though item pick up schedule is mentioned in clause 6 and subclauses of 6, but abandonment is considered after 6 days. To make this clear, if the Auction ends on Wednesday night, you will have up until next week Wednesday to arrange pick up. Any time past that, without any communication from the customer, the items will be considered abandoned and no refund/credit will be provided. NO EXCUSES.
9.2 Making Arrangements
We Understand that situations occur on a daily basis that could conflict with the pick up times and timelines, and the only way we can accommodate any of that, is by sending us an email to crownauctions1@gmail.com informing us that you will not be able to make it, and that you would need to make alternative arrangements. Once you have communicated with us, we will be more than happy to accommodate your request, within reason.
10 - Fraud
10.1 To prevent Fraud, ALL customers will need to present a valid Photo ID, and the Card used to make the payment at the time of pickup. This information must match what is on the invoice and must be logged physically at the place of pickup, otherwise Crown Auctions will not be able to release the products to the customer.
11 - Miscellaneous
Liability Disclaimer
Crown Auctions is not liable for any damage or injury to individuals or property. Buyers agree to indemnify and hold Crown Auctions, its sellers, and assigns harmless from any claims, losses, damages, or liabilities arising from actions, including negligence, related to the auction.
**DO NOT BID UNLESS YOU AGREE TO ALL OF THESE TERMS.