Auction Terms & Conditions FEES: All items will incur a 17% Buyer’s Premium, as well as HST.
Please note: We do not automatically charge the card on file after the auction closes. If you choose to pay by credit card, a 3% processing fee will apply. If payment has not been received within 7 days auction ended, you authorize Chill Mart Auctions to charge the card on file for the full purchase amount, including the applicable service charge.
- It is important to provide accurate information in relation to your credit card. The address on file must match the billing address on your file for payment to go through.
- All our bids are final and cannot be reversed. Please do your due diligence in making sure that you do want the product before placing a bid. Bidding by any mistake will not apply to Return and Refund Policy.
- We have the right to add or remove any items on the current running auction. This is usually done to ensure product information accuracy and to avoid any possible mistakes.
-We usually describe all, and any information related to the product in our description, and we usually provide actual pictures of our products unless it is sealed. Please scroll through all photos and read descriptions.
PICK-UP
Pickup is available at 50 Tiffield Rd, Unit 3, Scarborough, ON M1V 5B7. Pickup must be completed within 7 days of auction close. Any items left beyond this timeframe will be considered abandoned, with no refunds issued. You must have a paid invoice before collecting items.
To keep our pickup area safe and clean, all customers and drivers must follow these rules while on-site:
No Littering / Proper Waste Disposal
• Do not leave or discard any garbage anywhere on the property.
• If you need to dispose of waste, you must place it in the bin by the side door.
• Improper disposal may be subject to enforcement under applicable municipal bylaws.
Drive Slowly – 15 km/h On-Site Limit
• The maximum speed on our property is 15 km/h.
• Please yield to pedestrians, watch for carts/warehouse activity, and follow staff directions.
Responsibility & Enforcement
• Failure to follow these rules may result in refusal of service and/or being asked to leave.
• Any fines, damages, injuries, or other consequences arising from unsafe or improper conduct are the responsibility of the individual involved.
Reference Links (Official):
• City of Toronto – Litter & Garbage (bylaw enforcement information)
• Toronto Municipal Code – Chapter 548 (Littering and Dumping)
• Ontario – Trespass to Property Act
Any extension request must be submitted prior to the end of the 7-day pickup window and is subject to approval at Chill Mart’s discretion. Under no circumstances shall any extension exceed an additional seven (7) calendar days.
Notwithstanding any granted extension, a storage fee of $10.00 per calendar day shall accrue on all items held beyond the initial 7-day period.
Items not picked up by the end of any approved extension period will also be deemed abandoned and will not be eligible for refund, credit, or exchange.
- Pick-up Hours:
10:00 am–7:00 pm, Thursday–Tuesday. Closed on Wednesdays.
If you cannot make it during these times, please arrange alternative pick up. If you cannot make it during these times, please arrange alternative pick up.
- If you are not able to pick up your items, you will have to send us an email to support@chillmartauction.com to authorize the person picking up on your behalf. We will not release products to anyone other than the name on the invoice, and the authorized person.
Third-Party Pickup / Authorized Pickup Policy
To protect buyers and prevent unauthorized releases, buyers who cannot pick up in person may authorize a third party to pick up items on their behalf. This includes friends/family, moving companies, couriers, and freight carriers. Third-party pickup is permitted only when all requirements below are met:
1) Email Authorization (Required)
The buyer must email a written authorization in advance (release is allowed only after we receive the email);
The authorization email must include:
Buyer’s full name (matching HiBid/Invoice records)
Related invoice number(s) (or clearly list the lots/items to be picked up)
Authorized pickup person’s full name and phone number
For couriers/movers/freight carriers: the company name (pickup/order reference number if available)
2) On-Site Verification (Required)
The authorized pickup person/driver must present a valid government-issued photo ID;
The name must match the authorization email (or, for carriers, the driver/carrier information must reasonably match the authorized carrier stated in the email);
The pickup person must provide verifiable order details (e.g., invoice # / buyer name / buyer phone) and sign for the release.
3) Responsibility & Risk
Once items are released and signed out to the authorized pickup person/driver, the pickup is considered completed and the items are deemed delivered to the buyer;
Any disputes between the buyer and the authorized pickup person/carrier (including but not limited to non-delivery, missing items, loss, damage during transportation, or delays) are the buyer’s responsibility; no returns, no refunds, and no compensation will be provided.
If verified as a clear release error on our side, we will provide reasonable assistance and correction.
4) We May Refuse Release If
No buyer authorization email is received;
The pickup person refuses to present a valid photo ID, or the information does not match the authorization;
The pickup person cannot provide verifiable order details;
We believe there is a risk of unauthorized pickup or incomplete/unclear information.
-If no request received after maximum 7 days, the invoice will be considered as abandoned. No refund will be issued for any abandoned order. Any unpaid invoices beyond the pickup deadline will result in account suspension and may be sent to a collections agency.
Returns
Any return request must be submitted within 7 days of pickup.
Returns are considered only in cases of gross/material misrepresentation in the listing (description/photos) and are approved at our sole discretion.
-We do not take returns/refunds on items that have "as is", "final sale”, "not inspected", "untested" or "used" in description. You cannot return items due to buyers’ remorse.
Final Sale / No Returns or Exchanges – Hygiene & Personal-Use Items
For health, safety, and hygiene reasons, ALL sales are final on the following categories of items, including but not limited to:
Health products / Supplements
Food & beverages
Bedding & sleep products such as mattresses, mattress toppers, pillows, bed sheets, comforters/duvets, and blankets
Skin-contact / personal-use items including items that touch the skin or body (e.g., personal care, beauty, intimate or wearable items)
These items are sold AS-IS with NO returns, NO exchanges, and NO refunds under any circumstances.
- You have 7 days after picking up an item to request the item to be returned.
If you would like us to review your return request for a full refund, please bring the item to our warehouse for inspection within 14 days of pickup. The 14-day return window is based on the date our warehouse physically receives the item (not the shipping/drop-off date).
The item must be returned securely packaged, with all parts/accessories included, and in the same condition as when picked up (except for any issues documented at pickup). Please note that inspection approval is required and a refund is not guaranteed until the inspection is completed and approved.
Before sending any item back, please contact our customer service by sending email to support@chillmartauction.com
Your email must include:
(1) the reason for the return;
(2) a detailed description of the specific issue;
(3) exactly which parts/accessories are missing;
(4) the extent of any wear or damage;
(5) clear photos of the item and the issue(s).
Requests without photos will not be processed.
All return requests must be submitted within 7 days of pickup. Returns will only be accepted for items that are incorrectly described.
Returned items must be in their original condition, with all parts and packaging included.
Please note:
– No returns will be accepted without prior written approval.
– No refunds or exchanges will be provided for items sold “as-is” or marked as open box / untested / missing parts.
– Buyers are responsible for returning the item to our designated return location.
GENERAL TERMS:
- We may request photo ID & credit card verification at pickup for fraud prevention. Bidders must register with their own credit card. Accounts using another person’s card will be deactivated. Bids cannot be canceled once placed. Customers are responsible for securing their accounts.
- Once the auction closes, bids cannot be withdrawn. Soft Close Rule: Any bid placed in the last minute of an auction extends the closing time by 2 minutes. Catalogue Errors & Omissions: If discrepancies exist between an item’s description and images, live photos take priority.