Auction Terms & Conditions FEES: All items will incur a 17% Buyer’s Premium, as well as HST.
Please note: We do not automatically charge the card on file after the auction closes. If you choose to pay by credit card, a 3% processing fee will apply. If payment has not been received within 7 days auction ended, you authorize Chill Mart Auctions to charge the card on file for the full purchase amount, including the applicable service charge.
- It is important to provide accurate information in relation to your credit card. The address on file must match the billing address on your file for payment to go through.
- All our bids are final and cannot be reversed. Please do your due diligence in making sure that you do want the product before placing a bid. Bidding by any mistake will not apply to Return and Refund Policy.
- We have the right to add or remove any items on the current running auction. This is usually done to ensure product information accuracy and to avoid any possible mistakes.
-We usually describe all, and any information related to the product in our description, and we usually provide actual pictures of our products unless it is sealed. Please scroll through all photos and read descriptions.
PICK-UP
Pickup is available at 2065 Midland Ave, Unit 3, Scarborough, ON M1P 4P8. Pickup must be completed within 7 days of auction close. Any items left beyond this timeframe will be considered abandoned, with no refunds issued. You must have a paid invoice before collecting items.
- Pick-up Hours:
Available from 10:00 AM to 7:00 PM, closed on Thursdays.
Please make sure to schedule your pick-up accordingly, as we are closed on Thursdays. If you cannot make it during these times, please arrange alternative pick up. If you cannot make it during these times, please arrange alternative pick up.
- If you are not able to pick up your items, you will have to send us an email to support@chillmartauction.com to authorize the person picking up on your behalf. We will not release products to anyone other than the name on the invoice, and the authorized person.
-If no request received after maximum 7 days, the invoice will be considered as abandoned. No refund will be issued for any abandoned order. Any unpaid invoices beyond the pickup deadline will result in account suspension and may be sent to a collections agency.
Returns
-We do not take returns on items that have "final sale”, "not inspected", "new open box untested" or "used" in the title. You cannot return items due to buyers’ remorse or because something does not fit if we listed it correctly.
Final Sale / No Returns or Exchanges – Hygiene & Personal-Use Items
For health, safety, and hygiene reasons, ALL sales are final on the following categories of items, including but not limited to:
Health products / Supplements
Food & beverages
Bedding & sleep products such as mattresses, mattress toppers, pillows, bed sheets, comforters/duvets, and blankets
Skin-contact / personal-use items including items that touch the skin or body (e.g., personal care, beauty, intimate or wearable items)
These items are sold AS-IS with NO returns, NO exchanges, and NO refunds under any circumstances.
- You have 7 days after picking up an item to request the item to be returned. Inspect your items as soon as you arrive home and email us if you feel an item needs to be returned. Only items misrepresented qualify for returns.
Before sending any item back, please contact our customer service by sending email to support@chillmartauction.com
Your email must include:
(1) the reason for the return;
(2) a detailed description of the specific issue;
(3) exactly which parts/accessories are missing;
(4) the extent of any wear or damage;
(5) clear photos of the item and the issue(s).
Requests without photos will not be processed.
All return requests must be submitted within 7 days of pickup. Returns will only be accepted for items that are incorrectly described.
Returned items must be in their original condition, with all parts and packaging included.
Please note:
– No returns will be accepted without prior written approval.
– No refunds or exchanges will be provided for items sold “as-is” or marked as open box / untested / missing parts.
– Buyers are responsible for returning the item to our designated return location.
GENERAL TERMS:
- We may request photo ID & credit card verification at pickup for fraud prevention. Bidders must register with their own credit card. Accounts using another person’s card will be deactivated. Bids cannot be canceled once placed. Customers are responsible for securing their accounts.
- Once the auction closes, bids cannot be withdrawn. Soft Close Rule: Any bid placed in the last minute of an auction extends the closing time by 2 minutes. Catalogue Errors & Omissions: If discrepancies exist between an item’s description and images, live photos take priority.