Auction Terms & Conditions FEES: All items will incur a 17% Buyer’s Premium, as well as HST.
- It is important to provide accurate information in relation to your credit card. The address on file must match the billing address on your file for payment to go through.
- All our bids are final and cannot be reversed. Please do your due diligence in making sure that you do want the product before placing a bid. Bidding by any mistake will not apply to Return and Refund Policy.
- We have the right to add or remove any items on the current running auction. This is usually done to ensure product information accuracy and to avoid any possible mistakes.
-We usually describe all, and any information related to the product in our description, and we usually provide actual pictures of our products unless it is sealed. Please scroll through all photos and read descriptions.
PICK-UP
Pickup is available at 2065 Midland Ave, Unit 3, Scarborough, ON M1P 4P8. Pickup must be completed within 7 days of auction close. Any items left beyond this timeframe will be considered abandoned, with no refunds issued. You must have a paid invoice before collecting items.
- Pick up times are Monday - Saturday 10:00am - 7:00pm. If you cannot make it during these times, please arrange alternative pick up. If you cannot make it during these times, please arrange alternative pick up.
- If you are not able to pick up your items, you will have to send us an email to cs.chillmart@gmail.com to authorize the person picking up on your behalf. We will not release products to anyone other than the name on the invoice, and the authorized person.
-If no request received after maximum 7 days, the invoice will be considered as abandoned. No refund will be issued for any abandoned order. Any unpaid invoices beyond the pickup deadline will result in account suspension and may be sent to a collections agency.
Returns
-We do not take returns on items that have "final sale”, "not inspected", "new open box untested" or "used" in the title. You cannot return items due to buyers’ remorse or because something does not fit if we listed it correctly.
- You have 7 days after picking up an item to request the item to be returned. Inspect your items as soon as you arrive home and email us if you feel an item needs to be returned. Only items misrepresented qualify for returns.
GENERAL TERMS:
- We may request photo ID & credit card verification at pickup for fraud prevention. Bidders must register with their own credit card. Accounts using another person’s card will be deactivated. Bids cannot be canceled once placed. Customers are responsible for securing their accounts.
- Once the auction closes, bids cannot be withdrawn. Soft Close Rule: Any bid placed in the last minute of an auction extends the closing time by 2 minutes. Catalogue Errors & Omissions: If discrepancies exist between an item’s description and images, live photos take priority.