1. Registration & Bidding Requirements Information Accuracy: Participants must ensure that all profile information and credit card details are accurate and up to date. The billing address on your HiBid profile must match the address on file with your financial institution for successful payment processing. Card Verification: Upon registering for our auction, a temporary verification charge of $1.00 USD/CAD will be applied to your credit card. This is an authorization check only and will be automatically released/refunded after the auction closes. HiBid Reputation & Bidder Approval: Approval to bid is contingent upon your HiBid reputation score. Negative feedback or alerts from other auctioneers may result in immediate decline of bidding privileges. To bypass a restriction, a refundable deposit of $300.00 CAD must be provided. If you win any items, this deposit will be applied directly to your invoice; if you do not win, it will be refunded. Bids are Binding: All bids are final. Mistakes, buyers' remorse, or accidental bids do not qualify for cancellation or adjustments under any circumstances. Item Inquiries: Please use the "Contact Auctioneer" tool on HiBid for product questions. Note that replies may be delayed over weekends, as we are closed on Sundays. Auction Updates: We reserve the right to update, modify, or remove auction inventory at any time prior to or during the live auction to ensure listing accuracy. 2. Fees, Invoicing, & Payment Terms 2.1 Fee Structure Every winning bid is subject to the following standard breakdown, which will be itemized on your invoice: Buyer’s Premium: 16% applied to the hammer price. Standard Handling Fee: $1.50 CAD per standard lot/item. Large Item Handling Fee: $10.00 CAD per large item (e.g., major appliances, oversized lots). Taxes & Fees: Applicable provincial/federal taxes (HST 13%) and card processing transaction fees. 2.2 Payment Processing & Invoices Invoices are auto-generated and emailed within 24 hours of auction closure. Automatic Credit Card Charges: By bidding, you authorize TheDalida Auction to automatically charge the credit card on file for the total invoice amount immediately following the auction's conclusion. A paid receipt will be emailed to you the same day or the day following the auction. Alternative Payment Methods: If you wish to pay via E-Transfer or Cash upon pickup, you must coordinate this immediately. For E-Transfers, you must include your invoice number in the payment memo. Cash Payment Rules: Exact change is mandatory. TheDalida staff do not carry or provide change on-site. Non-Payment Consequences: Bidders are legally responsible for paying for all winning lots. Failure to complete payment within 24 hours of auction closure will result in the immediate forfeiture of your items, a permanent ban from bidding with us, and negative HiBid feedback. Furthermore, outstanding unpaid invoices will be forwarded to a collections agency to recover the loss of commissions and buyer fees. 3. Strictly Enforced "AS-IS" Policy & Refund Limitations 3.1 "AS-IS, WHERE-IS" General Principle All items are liquidation stock and are sold strictly "AS-IS, WHERE-IS" with all faults and defects. Unless explicitly stated otherwise in the lot description, items have not been tested, parts have not been verified, and items are uninspected. TheDalida Auction makes no warranties, express or implied, regarding the condition, completeness, quality, or functionality of any item. 3.2 Mandatory Delivery & Pickup Inspection Window The only time a buyer may contest a misdescribed item is before leaving the premises during your pickup appointment. ?? CRITICAL INSPECTION RULE: You are strictly obligated to open and inspect your items at our designated collection/pickup station before walking away. If a significant discrepancy or database misdescription is found, you must notify a staff member immediately. 3.3 Finality of Sale Once an item is accepted and removed from our designated collection point (or once a shipping package is handed to a carrier), the sale becomes 100% final. Absolutely no returns, refunds, credits, chargebacks, or exchanges will be permitted under any circumstances thereafter. 3.4 Liability for Hazards The buyer assumes all responsibility for ensuring that items are free from defects, faults, or manufacturer recalls under the Canada Consumer Product Safety Act (CCPSA), regardless of any automated descriptions populated from barcode databases. 4. Pickup Rules & Guidelines (By Appointment Only) Pickup Schedule: Available Wednesday through Saturday, from 10:30 AM to 6:30 PM. Appointments Mandatory: You must book a pickup appointment via email at least 24 hours in advance. Walk-ins and same-day requests (less than 24 hours’ notice) are strictly prohibited. Loading & Labor Liability: You must bring an appropriate vehicle, packing materials, and any necessary help to load your items. TheDalida staff will not assist with lifting or loading. Items will only be handed off at our designated pickup station. Holding & Abandonment Deadlines: * Unpaid items will be held for a maximum of 3 days before being restocked. Paid items must be picked up within 4 days of auction closure. Items left beyond these limits without prior written authorization will be deemed completely abandoned. They may be re-auctioned or restocked, no refunds will be issued, and a disposal fee may apply. Identity Verification: To protect against fraud, you must present a valid government-issued photo ID and the physical credit card used for payment at the time of pickup. If your identity cannot be verified, items will be withheld. 5. Shipping Policy & Costs Shipping is not automatically provided. If you require shipping, you must contact us to receive an official quote. 5.1 Shipping Eligibility & Size Limits Eligible Items: Small to medium-sized items that fit safely into standard shipping boxes. Maximum Limitations: Maximum weight per package is 22 kg (50 lbs). Maximum length is 100 cm (40 inches). Ineligible Items (Local Pickup Only): Large furniture, appliances, heavy machinery, or highly fragile items (like mirrors) cannot be shipped. If you bid on these and demand shipping, your order will be cancelled and a 15% restocking fee will be charged. 5.2 Shipping Fees & Cost Calculation Shipping Handling Fee: A non-negotiable $10.00 CAD handling fee is applied per shipping invoice to cover the cost of high-quality boxes, bubble wrap, tape, and manual packing labor. (Note: This replaces the $1.50 standard lot fee for shipped invoices). Carrier Rates: Shipping charges are calculated via Stallion Express using carrier networks (Canada Post, UPS, FedEx) based on the package's final weight and volume. Insurance: Standard quotes do not include shipping insurance. If you want your package insured against transit damage, you must request it in the "Notes to Auctioneer" section during registration. 5.3 Dual-Transaction Shipping Payment Process If shipping is approved, your payment will be broken down into two distinct credit card transactions via Global Payments: Transaction #1 (Immediate): Hammer Price + 16% Buyer's Premium + $1.50 Lot Fee + HST (13%). Transaction #2 (Post-Packing): Once packed (3–5 business days post-auction), your card will be charged a second time for the Actual Carrier Shipping Cost + the $10.00 Shipping Handling Fee. Declined Shipping Payments: If the second charge for shipping costs is declined, we will hold the package for 48 hours. If unpaid after 48 hours, the items will be deemed abandoned and forfeited without a refund. 5.4 Transit Liability & Timelines Please allow 3 to 7 business days following the auction for packing and for tracking numbers to be emailed to you. TheDalida Auction packs items professionally, but our liability ends the moment the package is transferred to the shipping carrier. We are not liable for shipping delays, carrier theft, missing packages, or transit damages. We ship only to the verified address listed on your HiBid profile. 5.5 How to Request Shipping Immediately following the auction, you must email shipping@thedalida.ca with the following details: HiBid Bidcard Number Full Contact Details (Name, Phone Number, Email) Confirmed Shipping Address 6. Indemnity & Liability Limitation TheDalida Auction, its owners, and its employees are not responsible for any injuries, physical ailments, property damage, or losses suffered by bidders while participating in our auctions, visiting our website, or picking up items on our premises. By registering, bidders agree to indemnify and hold harmless TheDalida Auction from any legal claims, liabilities, or expenses.