Factory Pictures & Descriptions — The first picture for most items is a factory image (stock image) and is meant for illustration purposes only and does not reflect the condition of the item.
Descriptions may be automated and copied directly from a retailer's website. We do our best to remove any language around shipping, warranties, and other manufacturer provided services, it may be included in the description. These should be ignored with the assumption that because these are returns/overstock those services may no longer be available.
Item conditions — We do not have control over the condition or inventory of the items sent to us. Our team does their best to inspect each item and verify it’s condition. The second photo in each listing is a condition photo, which will outline the status of the item, any damages, or the packaging the item is in.
Item Inspections — Customers are permitted to test, inspect, and plug in all items before leaving the auction pick up area. If an item is broken, damaged, or doesn’t work and is not already outlined in the item description the item can be returned for a refund. If issues are noted in the description, then it will not be eligible for refund.
Types of Payment Accepted — Bid Llama only accepts cash and credit/debit cards. If using a card, an additional 3% fee will be added to the total amount. If you’d like to pay in cash, please email [support@bidllama.com](mailto:support@bidllama.com) and we will update your account. Please give us 1 business day to make these changes.
Payment Dates — All invoices are due immediately following the conclusion of the auction. All credit cards on file will be processed for the total amount of the invoice, which includes the winning bid amount, the buyer premium, a technology fee, and a 3% credit card processing fee and any applicable sales tax. If the card transaction is declined for any reason and the invoice is left unpaid for more than 24 hours following the auction ending, Bid Llama reserves the right to close the invoice and relist the items.
Buyer's Premium — A buyer’s premium of 15% will be added to all purchases following the completion of the auction.
Technology Fee — A technology fee of $0.50 will be added to to each lot.
Sales Tax — All bidders will be subject to 10% Sales Tax. If you are tax exempt, email a copy of your sales tax license to [support@bidllama.com](mailto:support@bidllama.com).
Sales tax is calculated on total sales price which includes any fees, including the Buyer's Premium (therefore Buyer's Premium is also taxable).
Removal of Winning Items — Customers will be provided the locations of their winnings within the warehouse and are are solely responsible for the removal of purchased items from the Bid Llama warehouse and are asked to clean up and not leave trash. If assistance is needed, please ask one of our team members!
Removal Authorization — If someone other than you is picking up your auction purchases, please we ask that the winner send us an email at [support@bidllama.com](mailto:support@bidllama.com) or text message at 205-882-3388 to let us know who will be picking up your order. The person picking up the order will need to have the invoice number and the name on file to pick up.
Removal Times / Failure to Remove — All items purchased on the regular online auctions are to be picked up within 5 operating days from the auction date. Operating days are defined by the days that Bid Llama is open for business. If business hours are altered by Holidays, inclement weather, or any other reason the number of days will be extended by the amount of days Bid Llama is closed.
Schedule:
Monday Auction – Pick up ends on Saturday
Tuesday Auction – Pick Up ends on the following Tuesday
Wednesday Auction – Pick Up ends on the following Wednesday
Thursday Auction – Pick Up ends on the following Thursday
Friday Auction – Pick Up ends on the following Friday
Saturday Auction – Pick Up ends on the following Friday
If the purchases have not been removed within allotted time, these items will be considered abandoned and Bid Llama reserves the right to relist/resell any and all items without a refund.
In the event a customer is unable to pick up the items within the allotted time, they may seek approval via email to [support@bidllama.com](mailto:support@bidllama.com) to pick up the items on a scheduled date. In this event, an additional $2 per item, per day charge will be added to the invoice in the form of a storage fee.
Shipping Options / Information — At this time, Bid Llama is only offering local pick up of items.
Refund Policy — Our team is committed to providing high quality inspections, but we’re still human and do make mistakes. We have no problems taking accountablity to those mistakes, so that you can bid with confidence! Customers are permitted to test, inspect, and plug in all items before leaving the auction pick up area. If an item is broken, damaged, or doesn’t work and it is not already disclosed in the condition status/description of the item, then the item can be returned for a refund. Minor missing pieces, which are not detrimental to the overall functionality, will not be considered a reason for refund.
Sometimes, products cannot be appropriately tested inside the warehouse. In this event, customers will have 2 days to return the item. These returns are at the discretion of the Bid Llama team, so we recommend checking in with the desk prior to leaving to confirm it’s an item that could be returned at a later time.